Return & Refund Policy

Return and Refund Policy

At AllClear Shungite Ltd, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free return and refund policy, subject to the following terms and conditions:

1. Eligibility for Returns

You may return unused and undamaged products purchased from our website within [insert number] days of the delivery date.

To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it.

2. Initiation of Returns

To initiate a return, please contact our customer service team at [contact email] within the specified return period.

Please provide your order number and a brief explanation of the reason for the return.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

We recommend using a trackable shipping method and retaining proof of postage for your return shipment.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.

If the return is approved, we will issue a refund to the original form of payment within [insert number] days of receiving the returned product.

Shipping costs are non-refundable, and the customer is responsible for return shipping costs unless otherwise stated.

5. Refund Exceptions

Certain products may be exempt from our return and refund policy, including personalized or customized items, perishable goods, and digital downloads.

We reserve the right to refuse returns of products that do not meet our return eligibility criteria or have been used or damaged by the customer.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [contact email] to arrange for a replacement or refund.

We may request photographic evidence of the damage or defect to expedite the resolution process.

7. Contact Us

If you have any questions or concerns about our return and refund policy, or need assistance with a return or refund, please contact our customer service team at info.acshungite@gmail.com